Below are the answers to any questions you may have when you come to stay with us. If there's is anything we have missed, please don't hesitate to contact our reception, we are more than happy to help!
Check in time is from 2pm, check out time is before 10am.
If you require an early check-in or late check-out we will always endeavour to accommodate our guest requests where possible. However requests for early check-in/late check-outs cannot be guaranteed until day of arrival/departure unless you book the additional night prior or post your stay.
We offer free Wi-Fi throughout our hotel which you can access on:
Complimentary welcome pack
Please indulge on us! Help yourself to the treats and nibbles in your room.
We offer free car parking to all our guests which is located at the back of the hotel; however, spaces are limited and subject to availability. Please let the team at reception know at the time of your booking or as early as possible if you wish to reserve one for the duration of your stay.
Our reception hours are:
Monday - Friday: 7am - 9pm
Saturday - Sunday: 8am - 9pm
Should you require any assistance outside of these hours please call our main line 09 266 8368 which will take you through to our out of hours assistance.
We provide a range of luxurious Ashley&Co toiletries including hand wash, body wash, shampoo and conditioner. In an effort to remove single use plastic where possible, we have chosen to use refillable bottles. If these bottles are removed from the rooms charges will apply.
Central heating/cooling system
We have a centralised heating and cooling system which should keep your room at a comfortable temperature. Should you wish to warm up your room and get it really cozy, there are panel heaters located on the walls.
Under the traffic light system and government alert levels, breakfast may not be offered due to safety restrictions. Please ask our team at reception for further information. When breakfast is operating there is a continental breakfast available for all our guests, 7 days a week for an additional cost. House-made granola, poached fruit, a selection of danishes and a charcuterie platter will be sure to set you up for the day. Breakfast is served by The Convent at Ada Restaurant Mon - Fri 7am - 9am, Sat & Sun 8am - 10am. You can add this to your stay when you make your booking or let our team know if you would like to attend our breakfast service.
Our restaurant Ada is open for dinner Tuesday - Saturday from 5pm and lunch Thursday & Friday 12pm - 3pm. The restaurant can get busy so we recommend you book well in advance of your stay at adarestaurant.co.nz. We do keep a few tables available for walk-in guests daily. Please note Ada will be closed for the holiday period from 24th December 2021 - 11th January 2022, reopening on 12th January.
Iron and ironing boards
These are available to use on request, please see the staff at reception for more information.
Bluetooth Alarm Clock
We provide a bluetooth alarm clock in every room so you can listen to your tunes, favourite podcast or your most loved radio station. Should you wish to connect your device, you can do so by pressing the ‘Source’ button and selecting ‘Bluetooth’. From here hold down the ‘Pair’ button until your device recognises it and connect - happy listening!
We love our planet and do what we can to conserve on water and waste. Therefore, in line with this we only service your room once every three days. We do visit your room daily to remove rubbish. Should you require fresh towels, please leave your used ones on the ground. If you do not need fresh towels please hang your towels on the hooks provided.
Should you forget any of your belongings, don’t fret - we will let you know. We are more than happy to post these to you (charges may apply), alternatively we will hold these for up to 3 months for you to collect.
Extra beds & Baby Cots
Several suites can accommodate a trundler bed or baby cot (subject to availability), please see the staff at reception for further information.
● Trundler Bed: $20 per night
● Baby Cot: $10 per night
We provide luggage storage free of charge for a maximum of 24 hours, however you will need to arrange to collect it during reception hours.
We have a safe located in every room inside the wardrobe. The default code is 0000, to change the code, open the safe, remove the cover from the battery on the inside of the safe door. Press the small black button until you hear it beep. Now choose your new 4-6 digit code and press the lock button. Replace the black cover and you are good to go.
All our rooms are non-smoking
For our guests safety we have a monitoring system working in our common areas, corridors, stairways, parking and front entrance.