FAQ's

Where are you located?

We are located on Auckland's city fringe, you will find us at 454 Great North Road, Grey Lynn, Auckland, 1021.

What time can I check in?

Check in is from 2pm. Early check in is subject to availability, please speak to reception for details.

What time can I check out?

Check out is at 10am. Late check out is subject to availability, please speak to reception for details.

Can I guarantee an early check in/late check out ahead of time?

If you need to guarantee an early check in or late check out you will need to book and pay for either the prior or following night. Our reception can hold your luggage if you arrive early or if you want to leave later in the day, after you have checked out.

Do you have a 24 hour reception?

We don't have our reception area attended 24 hours at The Convent. Our reception hours are:

Monday: 7am - 9pm

Tuesday - Friday: 7am - 11pm

Saturday: 8am - 11pm

Sunday: 8am - 9pm

How do I contact someone outside of your reception hours?

You can call the main hotel line at any time of the day on +64 (9) 266 8368 should you have any queries or need assistance outside of reception hours.

Is parking available at the Hotel?

Yes we do have on-site parking. We have limited spaces so they are subject to availability at the time of booking. If you would like to enquire about car parking, you can contact reception at enquiries@theconvent.co.nz.

Where is the parking located?

Our car parks are situated at the back of the hotel, you can access these via the driveway to right side of the hotel.

How much does the parking cost?

If there is availability, there is no additional cost for parking.

Do you have a breakfast service available?

Yes! There is a continental breakfast available for all our guests, 7 days a week for an additional cost. Breakfast is served by The Convent at Ada Restaurant. Add breakfast to your stay when you book or let our team know if you would like to attend our breakfast service.

What time is your breakfast service available?

Breakfast is available Mon - Fri 7.00 am - 9.00 am.  Saturday's & Sunday's 8.00 am - 10.00am.

Do you service rooms daily?

In line with our sustainability ethos and in effort to conserve water we offer a full room clean every four days. If you wish to request a daily turnover in your room, please see the lovely staff at reception to arrange.

Is there an additional cost for a linen and towel change?

We provide free linen and towel change every four days with your room clean which is included in your room rate. Any additional linen or towel changes is at an extra cost. Please see the staff at reception during reception hours, to arrange and get prices.

Do you offer corporate rates or extended stay rates?

Yes we do. Please contact the staff at reception on +64 (9) 266 8368 or email reception at enquiries@theconvent.co.nz to enquire.

Do you offer accessible rooms and do you allow assistance dogs?

Yes, we have wheelchair accessible rooms available, please contact our reception team directly to let us know your individual requirements and to enquire about availability. We do allow guide dogs when required for assistance.

Do you provide additional beds for guests?

Our Sisters Quarters, The Convent Superior and the Sacristy Suites can all accommodate additional guests due to having either a day bed, or the capability for an extra bed placed in the room at the additional cost of $25.00.

Can I smoke in my room?

No. All of our room are non-smoking rooms.

Who can I contact in an emergency?
For Police, Ambulance, or Fire, please dial 111.

Do you have a restaurant at The Convent?

Ada restaurant is located near the back of The Convent Hotel. The restaurant is a separate entity to The Convent Hotel and open to the public, therefore we suggest making a booking if you wish to dine there on your stay.

When is Ada open?

Ada is open for dinner Tuesday – Saturday and lunch on Thursday's & Friday’s from 12pm – 3pm.  

How can I book at Ada Restaurant?

Ada restaurant runs separately to The Convent Hotel. If you would like to dine there on your stay with us, we suggest you book well in advance of your arrival by visiting the Ada website or by clicking here.

What if I’m unable to get a booking at Ada?

If you are unable to make a booking at Ada or have already arrived for your stay with us and would like to dine at Ada, we can pass your details on to the restaurant. We can’t guarantee tables for our guests as Ada is open to the public and often very busy.